No. Our standard support is included and does not require a separate fee.
Optional comfort upgrades (such as transfer, Soft Seoul Experience, or the Recovery Box) are available if you wish, but they are never required.
No. We are independent and select clinics and doctors based on your specific needs and preferences.
Our goal is to find the best fit for you — not to promote a single provider.
No. We are not a medical provider and do not replace your doctor.
We help you navigate the system, communicate with clinics, and understand the process — so you can focus on your health and recovery.
We support patients in Russian and English.
Yes. Depending on your needs and the chosen format of support, we can accompany you during clinic visits and on the day of your procedure.
Yes. We remain available after your treatment to help with follow-up questions, translation of medical instructions, and communication with the clinic — even after you return home.
You are never obligated to accept the first option.
We can suggest alternatives and discuss different approaches until you feel comfortable with the choice.
Yes. We assist with the preparation of documents, explain the process, and offer guidance for your trip to Korea.
You can reach us through the contact form on our website or via our social media channels. We do our best to respond as quickly as possible.
Of course. You are welcome to reach out even if you are only gathering information.
We are happy to help you understand your options and answer your questions.
If anything unexpected happens or you have concerns, we help you contact the clinic and get clear guidance on the next steps.
We stay available to support you and assist with communication.
We are not a medical provider and cannot guarantee medical results — responsibility for treatment lies with the clinic and doctor you choose.
Our responsibility is to provide careful coordination, clear communication, and support throughout the process.
We always try to be flexible and discuss possible options, such as rescheduling or adjusting plans, depending on the clinic’s policies and your situation.
Yes. All personal and medical information is treated confidentially and used only for organizing your care.
It depends on the complexity of your case, the clinic’s schedule, and whether documents or visas are required. In many cases, it can be arranged within a few days to a couple of weeks.
Costs vary depending on the procedure, clinic, and doctor. We always discuss estimated costs in advance and help you understand what to expect.